Dratt! Supply Chain Delivery Problems :(

Dratt! Supply Chain Delivery Problems :(


WARNING – COMPUTER GENERATED SUBTITLES I normally start my films work on these
abduction and laughing and giggling part but it’s not funny really um I’ve had a
miserable six eight weeks so it’s an apology really to my customers I’ve got
customers money in my account right now and then we got product so I wanted to
be able to send them this link so they can fully appreciate where the problems
are and they can have that money back not a problem at all or I can just wait
and it should be a couple more weeks so if you want to dial off now and you’re
comfortable but out that’s fine for the rest of you I’ll tell you what the
problem is so I have to these are I’m talking about my telescopic fibreglass
push-up poles okay and particularly the 10 meter variant so I have two suppliers
for exactly the same unit you know a wholesaler a worldwide wholesaler who
normally has literally thousands in stock I can call on and he does it all
she whatever but that they do a deal which is they do a door-to-door price
where they insure it and ship it to me and also I’ve got to do is well frankly
make sure I’m in when they arrive and that that covers the duty the
value-added tax you know the local taxes everything now I was getting short well
I so sure my reorder level is about sixty units so if I get down to sixty a
reorder because I know that within three or four weeks I’ll get some
I’ll never sold 60 in four weeks so you know even on a cracking you know always
September October last year when absolute bananas so the end of January I
place the order and they said we’re out of stock but the container ship leaves a
couple weeks time whatever it was you get them end of April so I told
everybody I was getting them of an end of April in parallel to that I decided
to I thought I’ve probably just got enough I’ll squeeze through I even did a
rally and sold a few there wish I hadn’t now in parallel to all this I don’t
touch the factory I said look I’ve got the funds he said the bin and waters
pretty heavy and earlier like although they’re like half the price and the
factory I’m then responsible for that’s called fo be free on board in other
words they’ll deliver it free to the port in China well I’ve got to do I’m
responsible for caring about the country get them over here get through the
customs paying the duty on them paying the v80 on them I’m not v80 registered
so just loads up now I got to lay out thousands of that because they want
dollars and then the international currency dollars for that so I’ve got a
I’ve got to pay more money when I order to get into the production schedule and
and while I was at it I said I’ve done put a little good news I’ve put a test
order in for some travel polls though they’re 67 I think centimetres long so I
was at two and a half feet long but they’re still 10 meters high it’s a 17
section so painting in black putting my logo on them and everything it’s a test
or don’t see how I gone with them could be love um could be cheaper to ship as
well and think of that but eat better for people who want to put them in a
suitcase you see because at one point you know a four-foot-long das command
has got a big piece of kit travel with you see so but then I find
out he’s not I can’t they don’t even they know even in the production line
until the 20th of May well where are we now Yates so they’re gonna be then is
two weeks across China then it’s got to hang around the port for a couple of
weeks and it’s gonna be eight weeks on a container ship two Felixstowe yeah it’s
gonna be August September and they’re arrived so it’s no good but I can just
about cope with the end of April and here we are in the 8th of May so 10 days
ago well know about last week I thought they should be here by now I said to
Wendy cuz I’m in the office get in touch with a wholesaler and say when are the
poles arriving because in there I’ve also got a test order for 12 meter poles
which I wanted and the wholesaler said oh there was a cock-up we placed massive orders of November
December and it got in something in here that’d be right because I think I went
in the schedule about three months later tonight and and then within the Chinese
New Year cocked up cuz that was when was that March time remember they left a
factory on time that were delayed on the road that’s right so they got to the
port late and they missed the container ship that they were destined to but no
worry it’d be a couple of weeks four years coming the on the phone to the
managing director in my stilted European accent saying exactly where are Lee cuz
I’ve spent a lot of money with this company and he’s telling me all about
this with the Chinese New Year and the shipping and everything else he said you
look you’ll definitely have him end of May I said well I better too big and
then I thought well what I could do is I could fly some in it turns out they’re
all on the bloody container ship so I can’t even fly ten in now I do know
someone else who retails my pole with their logo on it for a completely
different market so got in touch with em told him who was
I shall pay full price for them and they charge like 65 pounds I only charged 49
so I’ll overpay to satisfy the customers I’ve got for the DX command of the the
big kit you know with all the bits okay I’m not gonna make any on it but it’s
I’ve got their money and it’s it’s I either give it to them back and they get
dissatisfied I don’t want you know the eham reviews going cockeyed you know you
know I can’t fly anyone in any and there’s none the facts you don’t have
any because the next time they make this poll is my order the wholesaler hasn’t
got any because they’re on the container ship and then they’ve got to unload at
their end and then get I think I got 250 coming to me but in that shipment is
some 12 meter pulse tough for you I know you don’t care I’ve got plenty of sevens
anyway I actually phoned some retailers around Europe for this other market
Thank You ham radio and they said no the whole world 10 meter pole I’m gutted to
be honest I won’t make a lot of films about it but ident in case people order
so I’m just very sad to be honest I mean I know I put a bright face on this and
everything but when you got you know I’ve built this product up but I know
it’s only a test Essaouira test a hobby business he’s
just very sad that I can’t satisfy because I mean American art markets just
opening up for me there’s some nice people in America a lot of the emails
were bound to order and I’m going don’t and got any so that hobby business he’s
now just costing me money because I still got the rent on the unit and so
there we are got the DX command a light on form I’ve
got a hundred of them in stock now but I haven’t at the time cuz the weather it’s
just turned I wanted to make make one up in fact Steve Nell for the Nelsons
placed a sort of a preliminary order for it but I want to be able to ship it with
these are dimensions so it’s a four band old band vertical not not the six or
seven bands that you get with a full classic
it’s the name I’ve come up with the original one call it the classic come up
with these things when you tell just sad really
I can’t get these out the door I apologize to what he is waiting just
press the button I’ll refund you in an instance okay we just hold on probably
two weeks three weeks and all the US customers I’ve got backlogged I’ll do it
on that express shipping I found eights I think it’s 46 pounds or something but
I’ll do that I’ll take it on the margin you’ll have it three days after I get
them effectively maybe a couple of more door more days if it’s over the weekend
are they worthy so Thousand apologies folks and for you who know about Diaz
commander and you don’t know anything about my product but you might be in
this supply chain management world you will you will feel my pain I do
sometimes think if why I’m in where I’m at my customers is Aston Martin they’re
after a supply chain director actually and that comes with two Aston Martin’s
can you imagine his and hers and that supply chain director presumably he’s
got to get on the phone over down again and work out what the hell’s gone wrong
and maybe they really do fly a plane out there maybe they do stop the factory and
get stuff working because somebody missed a trick but pin I mean dual
source is gonna be a critical isn’t it without a dual source what happens my
business who got the swanee so I’m really actually thinking a head down so
once again apologies sorry for waffle II so my name’s Caroline from das commander
ever jolly good day enjoy your radio and bear with me for a chance and I will be
with you okay bye for now ah bugger

30 Comments

  • John Humphreys

    May 8, 2018

    Hi Callum, working in supply chain for many years, and having also dealt with the far eastern suppliers – I know how you feel. When CNY comes around it stops everything – they will tell you for two weeks, in practice it can be upto a month. Been there and know how it feels. Chin up and thanks for the very public apology, hopefully this will explain to all.

    Reply
  • Scotscan

    May 8, 2018

    I’m so happy I have a 10m pole. I ordered one from a seller on eBay a couple of months ago. Must be like gold dust at the moment.

    Reply
  • Don D'Egidio

    May 8, 2018

    Hi Callum,
    Wow, everyone has an excuse with none available worldwide. Wonder which planets had to align for this to occur. If I wasn't currently in a financial slump, I might have been one of those waiting for a DX Commander to arrive. 🙂 73 WB3BJU

    Reply
  • mighty gonk hughes

    May 8, 2018

    So honest thank you G0myd

    Reply
  • Jon Byrne

    May 8, 2018

    I'd noticed both yourself and another supplier where out, I was planning on ordering a 10m, but now I hear you may stock 12m ones I might wait.

    Reply
  • Richard DePas

    May 8, 2018

    Sorry for your troubles. Looks like a great product. I've been waiting on a hex beam from Poland for quite some time but was told it could take months with customs and shipping so I just wait patiently. Hopefully those that have ordered the DX Commander will do the same. It's great that you came out with a sincere explanation of your supply chain issues. Sure sounds like you have done what you can to source them elsewhere.

    Reply
  • Kim Schmidt Wind

    May 8, 2018

    I buy some DMR radios in China first a half year after they came. An lot of problems with them. Vy 73 d OZ1JUX

    Reply
  • Bernarr Coletta

    May 8, 2018

    Hey Callum. I get it, I really do. Let us know when you get them in stock. By the time you get your backlog cleared, I should be getting my General class license.

    Reply
  • Andy Croston

    May 8, 2018

    Hi Callum, try these guys.. Good people to deal with.

    http://www.lifebreeze.co.uk

    Reply
  • Tony KG5TON

    May 9, 2018

    Sir, I've been watching your videos recently and I really like your content and presentation. Apologies for not subscribing earlier. I feel impelled to support a man who puts such emphasis on customer service. You are positive energy. Liked and subscribed.

    Reply
  • John Kershaw

    May 9, 2018

    Sir, you are a true Gentleman.  A rare thing nowadays.

    Reply
  • Ade Larsen

    May 9, 2018

    Honesty is the best policy.
    2 rules of business :
    1) Never sell anything you don't have or can't get your hands on.
    2) Always tell the truth.

    Reply
  • TheRetiredtech

    May 9, 2018

    That is tough..

    Reply
  • macrossactual

    May 9, 2018

    DOOOOOOOHHH. Well that scraps my plans for ARRL Field Day in June. Bummer. Hoping the 12 meter tall version is a treat, and I'll have to wait til things work out. Thanks for keeping us up to date.

    Reply
  • thameswater

    May 9, 2018

    Your a breath of fresh air….. honest to the core. thank you.

    Reply
  • Steve Nelson

    May 9, 2018

    What about buying some dx-wire poles as a temp solution. They are grey not black. Does that help in anyway? But you know what at least your honest mate!!

    Reply
  • Paddy

    May 9, 2018

    Typical ! Well… I don't want my money back…. we'll take a blender instead !

    Kisses!

    Paddy

    Reply
  • Jan Busk

    May 9, 2018

    Here is a link to a small manufacturer. They can pretty much make any pole you want. No clue about prices. Factory is located in Sweden so the webpage is in Swedish but you find the phone number and email. / Jan SM6YWY http://www.snowrail.se/se/contact.php?id=39638

    Reply
  • G5TM -Tim

    May 9, 2018

    Why would two people click a thumbs down for this video? What is it with small minded trolls?

    Reply
  • Justice for all

    May 9, 2018

    Thanks for keeping us all in the loop,keep up the good work.

    Reply
  • G5TM -Tim

    May 9, 2018

    One thing to add, Sotabeams have been out of 10m poles for a few weeks too.

    Reply
  • George Anderson

    May 9, 2018

    Hi there Callum.
    I'm a new subscriber to your channel and I've found it quite entertaining lol.
    I just wanted to wish you well with the business and I hope that all sets sorted for you regarding the supplier and back order issues. I'm not a customer as yet, I don't really need a mast or anything like that, however, if I ever do, Ill look you up .. You come across as honest and upfront in your videos .. so yeah .. you potentially have a future customer.

    Very best wishes and 73 .. George GM0SYU

    Reply
  • Desmond's Donders

    May 9, 2018

    Great honesty. Well done for going public on this issue. Yes I certainly do feel your pain. My last IT job was involved with Supply Chain Management, never got directly involved but the folks who were at the coal face were always frazzled.

    Reply
  • 26CTX1837

    May 9, 2018

    Sorry to hear about the supply problem, Hope you get it sorted ASAP (then i can order a Classic kit)

    Reply
  • Cy Moler

    May 10, 2018

    So would you care to share what your plans are for the 12m poles? A DX Commander XL perhaps?

    Also, have you been able to test the DX Commander Classic at 1500watts yet?

    Reply
  • Tom Hoffer

    May 10, 2018

    Love your honesty. Hang in there.

    Reply
  • John Bailey

    May 10, 2018

    I share your pain I'm in supply chain management and always have some material shortage to resolve, but always get the parts in the end one way or another.M0MTW

    Reply
  • thewhitbyfox

    May 10, 2018

    Anyone wanting an outstanding product that does what it says on the tin, for a fraction of the price of other antennas would do well to have some patience. It's worth waiting for. My DX Commander 'Classic' gave me a sense of achievement when building ( we all love the 'magic' of tuning an antenna), but it literally worked out of the box with very favourable results compared to my hexbeam and a lot better than my trap dipole. It has also given me a solution for my motorhome which has been a challenge here in the UK. So hang in there folks, it's worth waiting for and you get a passionate Ham, amateur scientist and all round sound bloke that is Callum, for free!
    Conrad M0VCB

    Reply
  • Ralph Mills

    July 5, 2018

    Cal…Saw this video and the DX Commander Black spreader plate fire hazard video on the same week. I hope you get a run of good luck soon, you are due for a break. I hope your DX Commander customers appreciate your efforts to make things right.
    Carry on Regardless, Stiff upper lip, FB & 73 OM de AB1OP Ralph

    Reply
  • Roy Davis

    February 9, 2019

    Hey, chin up! ! ! ! ! ! ! You will find us Americans a forgiving bunch. You have given a good reason as to why you have not shipped and it should be a little while longer. The DX will not get away after the Commander Classic gets here. Thanks for showing your honesty! That is something that is a forgotten art, being honest in retail. I hope the second Carling was good.

    Reply

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